The Grosvenor

I stayed here for 4 nights on business, as I needed a central hotel near Victoria station. The staff are very helpful, patient and friendly but my room was miles from reception, and it was tired and very average. My radiator didn't work at first (the staff fixed it) and the bathrom was shabby, the plug was too big for the basin and the internal fan didn't work. However, the shower itself was very good and the bed was both big and comfortable. The staff are excellent, and if you get a very good deal on the room rate it's worth staying here.

I stayed at The Grosvenor on business for two nights this month - hotels were very busy that week, and I booked out of sheer desperation (at L190 per night!).

I was booked into a twin 'executive' room, so can't comment on the standard rooms, however my room was decidedly average - and small for what is supposed to be an upgraded room. Thistle have supposedly upgraded this hotel to their upmarket Guoman brand, however the refurb of my room was distinctly half-hearted. The general decor was still very much Thistle i.e. bad patterned wallpaper and carpet, mock Victorian wall lights (with burns in the tassled shades - nice touch), old looking desk and chair and furniture. However, the executive touch had been added with a modern armchair tucked in the corner next to the door and wardrobe - looked out of place. As mentioned in another review, had to call down and request the promised bathrobe, and the iPod docking station did not exist. Bathroom was tired but clean, however shower was a trickle. Had room service dinner once which was not bad, however should you need to request a plate of crackers with a cheese plate as an extra? Then on checkout realised I had been charged for my complimentary newspaper. A decidedly average stay, absolutely NOT a L190/night room.

I stayed one night at the Grosvenor on business. The location is convenient, right next to Victoria station. Public rooms are impressive and the staff were helpful. The bedroom was so terrible, however, that I could not rate it higher than 1.

Admittedly a single room, it was tiny even by London standards. You could not walk through the room without moving the desk chair, no bedside table, ugly dehumidifier in the room, plug-in radiator, tiny bathroom with washbasin that did not drain, window with blind down to cut off the view of the station roof, constant hum from the station, no TV......

Awful - and the cheek to charge L118!