Royal National Hotel

Stayed at this hotel for a theatre weekend. We had a brilliant time. Hotel basic and clean, The room cleaners always had a smile and a greeting of good morning for us. cooked breakfast was cold both mornings.If it had not been included in the package i would not have paid for it on the day. the one thing we had a big problem with was the reception staff. Yes there were a lot of people to book in but that is there job.

There were 5 staff on reception and not one of them smiled at anytime whlst we stood in the queue. When we got to the front of the queue the welcome was non existant and we were treat as though we were a nuisance, not one of them said hello, can i help you or anything. Seeing as these people are the face of this hotel it was not a good impression.

Maybe management should put room cleaners on reception and reception staff clean rooms and do some real work for a change then they may be a bit happier to do the job they have been employed for.

We stayed at this dreadful hotel during the October school holiday. the check in was very good, fast and efficient and even though we arrived 3 hours early we were given our room key. That was the best bit, because the room was tiny and the bathroom was basic with mould all round the bath. The windows are not double glazed and you can hear every noise outside all through the night, dont expect a good night sleep. The hotel is located in a central area, only a short walk to Russell Square tube station and about 10 -15 mins walk to The Dominion Theatre where we saw We Will Rock You, excellent show especially if Ross Hunter is the lead!

The staff at the Rotal National are very pleasant unfortunately the hotel needs a full upgrade. Breakfast is a bun fight, with big queues for the full english and very few seats. When we returned home my wife and son were covered in bed bug bites, and were prescribed anti-histamines to combat the itching, not nice at all. Yes its cheap, yes its central but dont suffer this horrible hotel when there are so many others which are much nicer and only a few quid more.

My husband and I recently stayed at this hotel for two nights. Prior to our stay I was quite concerned about some of the reviews I had read but decided to go with an open mind. We drove down to London, found the hotel very easily (with the help of sat nav), parked in the car park under the hotel, went up to reception and checked in within about three minutes. There was an abundance of reception staff.

Our room was on the 7th floor. It was compact but clean, warm (I had to turn off the radiator - that is not a criticism), had two comfortable beds, bed linen was fine, good quality towels in the bathroom and loads of hot water. We quickly unpacked (we were not in London to spend ages in the hotel) and walked to Russell Square underground which took about 5 minutes.

After a good night's sleep (very little traffic noise considering we were in the centre of London and certainly no noise from within the hotel) we went to the breakfast room, immediately found a table and enjoyed the full breakfast. Although the breakfast room was very busy we noticed that staff were very prompt in clearing tables.

The only criticism we have is that there isn't a lift to the car park under the hotel which means lugging your suitcase up and down, but it was not a major problem. We would certainly stay there again, we felt the price was good for the centre of London and the location is excellent.