Premier Inn Gatwick/Crawley (Pound Hill)

Had a lovely stay at this hotel before jetting off to Florida with my family! We booked 4 rooms for our family and got all the rooms together.

The best thing about this hotel is that although its a Gatwick hotel it's in its own woodland area which was a nice start to our holiday not overlooking a Airport or major road like most airport hotels.

Gatwick Airport is 6 minutes away which cost us L13 per car by a local taxi firm.

The staff were excellent, rooms were big and spacious with comfy beds and the pub restaurant next door served a nice variety of food. It was also nice to sit outside the pub in the sunshine and have a beer which you can't at most hotels near the airport.

Would recommend this hotel for couples and familys flying from Gatwick.

My family of five (two adults, three teenagers) stayed overnight at the Premier Inn, Pound Hill before flying home via Gatwick.

The facilities were very nice. The rooms were large, clean, and comfortable. The temperature control, water pressure, and quiet were a very welcome change at the end of our trip. The only complaint I had with the facilities was that the street signage was missing on one side, so we passed the hotel the first time. Judging by the quality of the rest of the facility, I expect this was a temporary, and rare occurance. The place really was quite nice.

The staff, however, clearly hated their jobs. The lady who checked us in was quite rude. It was clear we were an inconvenience to her. She made several derogatory comments about our arrangements, travel plans, luggage, and even our appearance. Fortunately, we checked in quickly, if painfully, and she was able to return to her personal calls. We didn't have to speak to her again.

We originally elected not to add breakfast to the room charge, but some of us decided to go down the next morning and pay out-of-pocket. I was quite surprised to have to argue with the single waiter in the restaurant in order to be able to eat at all. Very rude. Again, it was clear I was an inconvenience.

The hotel is very nice, and very convenient. I would recomend it. But I would recomend you avoid the staff as much as possible.

I stayed here 1 night before going to the airport and was pleasantly surprised. The room was large and spotlessly clean with a very comfortable bed. It was furnished much better than the travelodge which is its direct competitor and has the advantage of having a pub next door (which serves o.k.ish food).

The receptionist was friendly although I was somewhat surprised to be asked to provide some form of identity as I paid cash. I am not sure what they would have done if I had no driving licence.

My only real concern is that I thought I had already paid by credit card and then had to pay again as they only use the card details to hold the room. In my infinite wisdom, I had inadvertantly left my debit . credit cards at home and it was a blessing I had enough cash with me

There was some noise in the corridor during the night but it didnt last long enough to be a hinderance.

It compares much more favourably than the Travelodge.