Radisson Edwardian Vanderbilt

My husband and I must have been in the same room as the lady from Edinburgh. This was no way a 4 star double room. The bed was about 4ft wide and the room was so small it (the bed) was pushed hard up against the window. Therefore to get out of bed one occupant had to climb over the other. I haven't done that since a caravan holiday in Wales in the seventies !

When we arrived it was about 4pm so getting dark and I didn't immediately realise why this room was so dark. As it was stuffy I opened the window and to my amazement realised that there was no 'view' just a huge air conditioning unit inches from my face !! If it had been a bright day there would still have been no natural light in this pit. The tiny cupboard known to some as a wardrobe also housed the trouser press and ironing board. There were no drawers for belongings. As we had come to visit The Royal Albert Hall I did not want to spoil my mood by having an argument about the room. Infact it was so awful we ended up laughing. Later that evening on returning to our room about 11.30 the security key card to give us entry to the corridor would not work. I went to reception and was given another card. That also failed to open the door. Back to reception to get another key. No good. The pleasant, helpful, embarrassed lad on reception arrived with the Manager's master key. No good. By now, after two glasses of wine, I had a fit of the giggles and asked if I should sleep in the lounge. We were taken on an alternative route via lots of corridors and stairs to our room. The staff were all pleasant and hard working. It is the management of this hotel who need to ask themselves if this is really 4 star. It is nothing like any 4 star hotel I've stayed in around the world.

From start to finish, the service was excellent and the staff were delightful! The hotel is very centrally located with convenient access to buses and a tube a stone's throw away! My suite was beautifully decorated, spacious and had great views of the bustling city below, which I loved, and was very quiet. Very close to Oxford Street and shopping heaven!

I can't say enough about the friendly and courteous staff, it was a real pleasure of a trip.

I have just returned after spending three nights here with my husband. The purpose off our visit was a concert at The Royal Albert Hall. This was our 3rd visit to this hotel. The hotel is very good, from the cleanlieness to the friendlieness of the staff. It is a superb location for Knightsbridge, also for The Royal Albert Hall. We hope to be coming down to London again next year and will definetly stay here.