Travelodge London City Airport

We stayed here on 29th August, having booked their £19 room deal, which is fantastic value for London. The bedroom and bathroom was clean, the bed was comfortable and there were Tea/Coffee facilities in the room. This Travelodge also has a bar/restaurant and although we didn’t use it looked good value – full English costing about £7. We wondered if it was a bit out of the way, wanting to visit the West End, but really the DLR makes it so easy. We experienced none of the rowdiness that you may get from late night clubbers in the city and being a weekend there were no planes from the small airport to disturb the peace either.

The next night we stayed at Travelodge Tower Bridge and found the room there more cramped - no bedside table, just a cup size slot in the headboard and the desk/dressing table was much smaller - and a bit more down at heal. In preference, I’d definitely choose to stay at Travelodge London City Airport.

After arriving at 3.30am, we booked in to only find that we were ignored as there was a pizza delivery for the reception staff. The wrong info given to us about the pay and display car park out side and no help with getting change for this.

Woke up to find out our friends car had beeen broken into and on inspection, found inadequate CCTV covering the car park (my husbands a fire/security expert so he was not impressed) and broken glas all ove the car park from previous break in's. Their plight was not helped when we found out several cars had been broken into in that car park over the week.

Totally unimpressed with the breakfast as I later found the I had food poisoning from the breakfast which just set it in stone never to return there again.

We had a family room which didn't have the bed made up for our son and not enough towels or pillows let alone sheets!

I'll never be booking this hotel again and will not reccommend it to anyone else and will make an official complaint to Travel Lodge office.

This is a typical Travelodge -Cheap value accomodation.

The location next to the City Airport and DLR station is convenient for travelling to the hotel and into central London.

Travelodge need to do something about staff training as attitude is less than helpful in most cases.

DO NOT STAY AT THIS HOTEL IF YOU ARE PARKING A CAR!!!!!!

The most serious issue with this hotel is security in the car park at night.

We went down to our car at 5am in the morning with the intention to drive to Alton Towers with the kids. We found our car and another had been broken into- Smashed passenger window and contents of glove box removed in search of Sat Navs. Reported to staff at reception who stated that it was a regular occurrence. "it always happens to the parts of the car park which can't be seen from reception." CSI attended scene several hours later reported that this was a regular stop for him. The Autoglass guy told us that this car park generated a huge amount of work for the company. "look around the car park and you can see the evidence yourself-fragments of glass from the numerous incidents"

Don't let the camera fool you into thinking that this is secure.

This issue could be resolved by having a fence around the edge of the grounds to limit access to the main entrance which could be monitored from reception and until this happens stay away from this hotel if you are parking a car. It cost us £50 excess on our insurance, £114 for forfeited prepaid tickets for Alton Towers, A nasty 5hr journey up the M6 on a Friday afternoon with a piece of plastic in the window and four distraught children.