Hilton London Canary Wharf

We (a couple) just stayed at this hotel for 3 nights holiday, and found it very comfortable. We had booked a standard Guest room, but on arrival got upgraded to an Executive room on the 13th floor. The room was immaculately clean and very spacious, having views over the Isle of Dogs towards the Thames. The huge bed was very comfortable, and the bathroom one of the largest I have seen in a hotel room.

Each evening we came back to find the room cleaned, made up, with little touches like soft lights on, background music playing, and chocolates left. We had breakfast included in our room deal, and the choice covered just about anything you could want – 2 self-service buffets of either cooked English style (bacon, sausages, eggs, mushrooms …) or Continental style (cold meats, fruit salads, croissants, cheeses…). There was also a good choice of cereals and breads. The bar is average price for a city hotel and had a good choice of cocktails and snacks. We didn’t use the restaurant (some nearby places were cheaper) but the menu looked good. The bar area is open plan and minimalist, with big comfy sofas – very pleasant.

As for location, this hotel is not in the centre of London, but out to the east in the modern financial district. It is a few mins walk from the tube station (Jubilee line – takes about 15 mins to South Bank), and about 15 mins walk from the river taxi (which is an excellent method for getting to London Embankment or across to Greenwich). There is a seemingly endless amount of shops, fast food outlets, and cafes in the nearby (underground) shopping mall, where weekdays you can mix with London’s financial whizz kids from the Canary Wharf buildings. Not to be overlooked for eating out is the small array of restaurants along the water’s edge at Westferry Circus (where the river taxi stop is) – especially nice at night when you can see the lights of the City buildings reflected in the water. The whole area feels incredibly safe at night as it is quiet and constantly patrolled by private security staff.

If there is anything negative to say about the hotel it is that it is located right beside the Docklands Light Railway (DLR) station (South Quay) – a real boon when you don’t want to walk anywhere, but slightly annoying for noise when the trains start up in the early morning – I imagine this could be more of a problem if your room is on a low floor facing the elevated line, but for us it wasn’t really noticeable.

Staff couldn’t be more helpful, right from the check-in desk to the room cleaners. Whenever we encountered a member of staff they smiled and offered to provide assistance (in contrast to some hotels I’ve stayed in for business).

I would definitely recommend this hotel to anyone wanting to visit London in comfort, but also wanting to be slightly out of the city (for noise and safety).

Stayed at this hotel for 4 nights. As a diamond Hhonors member, was upgraded to the Executive Floor. Asked if I could upgrade further to a Junior Suite and was offered this for a further L20 + tax per night. However, as the room was not ready when we checked in at 4pm, they offered to waive this charge for the full 4 nights without even being asked!

The Junior Suite is very spacious, has a seperate bath and shower and complimentary mineral water refreshed daily. The Executive Lounge was superb with a full free bar open from 6pm to 10pm daily. The breakfast is also very good with a selection of hot and cold dishes.

The thing that stands out about the hotel is the staff. They addressed me by name and there were always smiles and offers of help. I will not hesitate in returning to this hotel in the future.

This Hilton hotel has great rooms, very clean and spacious. The staff is very friendly and makes you feel very welcome.

The breakfast is one of the best I ever got, a very large buffet and a cook who is willing to make whatever you want.

The only disadvantage of this hotel is its location: if you need to be at the Docklands for business it is great. If you are visiting as a tourist consider taking another hotel because this area is very quiet at night. (however, with the Jubilee line you are in 20 min at Covent Garden)