St George's Hotel

We were quoted and charged one rate for 2 people over the phone. Checked with 2 people and paid for the next 2 nights in advance. the following day, the Manager calls to say that we have to pay more because there are 2 people in the room. We refused to pay and he got rude and said 'pay more or leave'. We wanted to confer with our traveling partner ref the booking details but before we could call them (phone system wasn't working properly) in their room, the Manager called back to say that he did charge an extra 50lbs, needless to say we checked out. When we got to the check in/out counter, the Manager had left for the day (disappeared in 15 minutes!!!). When we returned the following morning, we told him (as the credit card company told us) "we want a refund or else we will report this to our Credit Card company". The Manager refused to give any refund and basically said ' let your credit card company deal with it'.

Now, when we were checking out, another lady was trying to check in and the clerk was trying to charge her 85lbs for a room with a double bed for only herself. (they were trying to charge us - not for the double bed that was in our room but for having 2 people in the room). We told her that we were checking out because they were scamming us. She followed us out and asked for details and then went to another establishment.

Booked through hotels.com and got a good rate. Single room was advised as single bed - in UK terms small double, so great for overweight single person.

Hotel on floors 9-15 of office block so a slighlty unusual arrangement but good views - mine staright to the BT Tower.

Room had recently been refurbished in modern David Collins style. Absolutely brilliant. It felt like a designer hotel than standard business 4*. Bathroom similarly upgraded with marble style tiles and power shower. Budget had been stretched as doors were obviously repaints of the original 1960s versions.

Bar and restaurant were shut when I got up to them c. 23:55, so can't comment.

Front desk staff were efficient and covered the formalities as fast as they could.

One lift undergoing refurbishment in August 2009 so might be an issue at 08:30 if the hotel were packed.

My wife and I stayed at the St. George's for two nights. I was very impressed with the cleanliness of the room and the bathroom, which appears to have been recently remodeled.

The room was very small, but we did not plan to stay in our hotel, rather we came to see London.

The breakfast, which is included, was excellent. It included eggs, bacon, sausage, toast and coffee.

We had to leave about 3 o'clock in morning in order to catch a flight. The staff arranged for a cab pickup for us.

The only downside was that the alarm clock did not work. You also have to go outside to get to the other building for breakfast, although the weather was great when we wre there. Also, no lift - luckily we only had to go up one flight of stairs.

I would recommend this hotel for anyone looking for a place to sleep. Nothing fancy, but a very nice place!