Queens Hotel

It was my 30th Birthday so my friends and I decided to rough it one night so we could have a lovely night out in London. On walking into the crowded reception we were pleasantly suprised. After waiting about 20mins to get to the desk the receptionist tried to check us in. We were half way through when a very very rude and unimpressed customer came and threw his weight around so we had to wait another few minutes while another member of staff tried to sort him out. We eventually got to our rooms or in this case more like army barracks but minus the cleanliness.The bedding seemed clean but that was the only bonus of the room. The next morning we went up to enjoy our 'Continental breakfast'... I use that phrase losely! It was really funny. A whole crowd of people waiting in line to make their toast on the single toaster (there was another one but it didn't work). The rest of breakfast was jam and butter and a variety of cereal. There was also a choice of coffee, tea and some juice. My sister had some apple juice which must have been diluted 1 part apple juice to 3 parts water. Yuck! After joining another couple on one of the remaining big tables and having some toast and butter, I decided to have a cup of coffee. I was just about to pour the milk into my cup when very rude waitor told me that the buffet area was closing, so I nodded and said 'okay' and continued pouring my milk, he then repeated himself more forcefully this time... I was gob smacked... and started laughing, I mean, what do you do when someone says that and you are already retreating from the table. I should have just put my coffee down and walked away maybe? It was absolutely hilarious!!!

When we went back to the rooms, my friends card wouldn't work so she went back down to the reception to get it sorted out. Guess who came rushing through throwing his toys again... the same man from the day before. Anyway, we were really glad to be out of there. I looked at the photos of the hotel again and laughed some more... The pictures are NOTHING like the rooms we got. I wouldn't recommend this hotel at all!!!

Booked this hotel via Booking.com - previous reviews on TripAdvisor not great, but we wanted somewhere cheapish in this area.

Room 45 allocated - lower ground floor. Very warm room - possibly over the boiler room.

Odd smell in corridor, may have been from the laundry. Lots of bedlinen in corridor when we arrived, but this was removed later. Room very basic, worktop not finished, no remote on TV, very little hanging space considering room had a double and a single bed.

Washbasin very badly cracked, cold water tap difficult to turn on, and water eventually came in big spurt, very difficult to turn off again fully. toilet seat was not properly fixed, floor covering was lifting through being wet. Water was very hot (not a complaint). On using the over-bath shower, the shower head assembly came apart - this must have been noticeable when the room was serviced, but we had to ask at reception to get it sorted, which it was when we returned the following day. No grab rails on bath or wall - an accident waiting to happen.

We only went up to the 5th floor breakfast room once and that was too often. Breakfast was very limited - a few cereals or prunes, tea, coffee and bread for toasting. Fruit juice was available - we tried, and left, the apple juice which was very diluted, and tasted of very little.

Other rooms here may have been better, but we had a pretty miserable experience, in fact we left a day early.

Hotel is part of Euro Hotels group - not a good advert for the chain.

I've stayed three nights at this hotel. The room was not that bad. It was clean. Don't expect much from this hotel, but for a cheap stay that's ok. I would stay again