Westminster House Hotel

First impression was "wow"! Looked fancy, from the outside. Hauled my luggage up to the very top room, opened the door to a depressing looking room. All the furniture and bedding looked about 20 years old. The room smelled moldy and dirty. Thank god I didn't spend much time in it. The bathroom was absolutely disgusting, it looked like it hadn't been touched in years. The one redeeming quality was being within walking distance to some major attractions.

I visited london 4 times in my life and everytime i had problems findind a good hotel. But this one is without any doubt the best hotel i stayed in for a long time. The location is perfect, only a few minutes walk to buckingham palace and other nice places, you feel very safe inside and outside the hotel, as a woman with 2 children i did not have any problem (my husband joined us 2 days later). It looks old though, but It is very clean hotel, fresh and clean shits, towels,soap...

But the most important thing about this hotel is the friendliness of the staff and the genuine kindness of the manager or owner, Johnny. We made a reservation for 2 people but we brought our 2 children with us; But it was not a problem as they gave us a family room with no extra charge. This place is really cozy and you feel at home here...

So thank you so much for making our holiday a special one especially to Christina, Andreea, Anna, Liza, Mirela and of course to Johnny. We'll send you a card from Canada and hope to see you next year !

Just one more thing: before we left this hotel we asked the manager why some people wrote bad reviews about your hotel ?he said that if some people smoke in the rooms or drunk and disturbed other guests or behave badly we have the right to ask them to leave for the peace of other guests. It is not possible to please everybody .

Horrible rooms and disgraceful staff. As a couple, we booked a twin room but on arrival were told that they only had two single rooms, each with only a single bed and on separate floors. We were told that if we didn\'t like it, we \'could leave, it\'s not our problem'. This was at 11:30pm, as our flight was late, and it was quite obvious they knew we wouldn\'t have much of an option at that hour. But, after seeing that the area had loads of hotels, we decided we preferred to share a room together, as you would, and left. But then we were charged for the night!!!!!!!!!!!

The hotel didn\'t provide the room I booked and then had the cheek to charge me anyway! Now, after disputing with hostelworld, they have lied and said they did provide it.

Even without this disgusting experience,which obviously shows they care more about £54 than customers, I would warn you against the hotel. The two rooms we were given, #5 and #7, were tiny, which they admit to, but they don\'t mention the mould, the smell and the dirty bed sheets do they? Yes, the location is awesome, but, lucky for us at midnight, there are loads of hotels on the same street. In fact we were taken in by a lovely South African guy at the Harcourt Hotel - well recommended.

As for this hotel, it is a horrible looking place and the staff and owners have shown that they will rip anyone off given half a chance. There are loads of lovely hotels on the same street & plenty in London. Advise you stay well clear of this greedy, dishonest, ripoff & hideous hotel.