Eleven Cadogan Gardens

Agree with most of the reviews. Place is not at all as depicted on website. Room was freezing cold, toilet seat broken, everything felt dirty. Was with a group of 10. Luckily we found an alternative and only had to spend one night. I felt sorry for the staff, seemed very nice, they looked sad when we left.

Having been a long standing, happy customer at the old London Outpost of Bovey Castle, now closed and previously located around the corner, imagine my dissapointment when I checked in at 11 Cadogan. Another reviewer mentioned that that the decor reminded tham of a brothel..indeed, it could be seen that way. It is very heavily draped, dark woodwrok everywhere, trying to be trendy and nightclubby. Thankfully the common rooms are not the same decor as the guest rooms, which are much more conventionally done.

In the daylight you can see that the place needs a good scrubdown. I originally booked a single room at a fabulous rate, having heard great things about 11. But that was BEFORE the renovation and the new owner. After presenting my club card....which should have automatically signalled a complimentary upgrade, I was taken to the dungeon through twisting turns and stairscases, wondering if I'd ever get out should there be an emergency. The room I was presented had a dirty, poorly laid rug, droopy bed, a window that viewed the service mechanisms, a ten year old TV with no remote, and a positively skanky bathroom with a stand in plastic shower that I feared using! I sat and thought for a moment and decided to give them a chance to redeem themselves.

I rang the front desk and politely asked for a better room, reminding the staff about the upgrade. To my relief, I was provided with a nice comfortable room with full bath. This second room was closer to the level I had come to expect from SLH, Relais Chateaux, or other boutique type club hotels. I had an uneventful night with a great room service meal in the evening, prepared to my specifications. In the end, it was an OK stay, but the decor is not to everyone's taste, that's for sure. The location is tops, the neighbourhood safe for single women, and the staff is friendly, if not a bit slow on the uptake. There are a few kinks to be worked out, but the value is worth the minor snags. I did cancel my return booking and head to 22 Jermyn for the duration of my trip....I'll try them again next year. Maybe they'll have the kinks worked out by then.

For those of us who have been customers of the old Number Eleven Cadogan, the new hotel is a sad surprise. All the charm of the comfortable London house we knew is lost; the new decoration reminds me of a cheap brothel, with velvet and red lights and burning candles as from a horror movie. the library is presided by a large plasma tv screen in a gilded frame. The lovely furniture has been discarded, and you won't find any longer the afternoon tea and cake, the whisky and drinks. Breakfast is a mouse trap; you can either have a continental breakfast at 15.00 GBP or a Simple Breakfast at 8.00 GBP; unless you require it to be served in your room you will be directed to a squalid buffet which will allow them to charge you 15 pounds for a piece of cheese and some fruit.

Number Eleven Cadogan was the best address in Sloane; now it's an appalling caricature of a trendy hotel.