Acton Town Hotel

Good location for tube station, but the fare was £12.60 return each day to London. Fridge in room was handy, ceiling fans urgently required. We arrived 2 1/2 hours after check in time, but room was not ready, unmade beds & dirty towels from previous occupants & no toilet paper. Shown to breakfast room to wait, but no offer of a cuppa after our long journey.

Acton Town Hotel has it's advantages. It is very close to the Acton Town tube station and inexpensive for a London B&B. However, when we arrived at the hotel, we found that it was not as clean and friendly as it's website promised.

In the reception room we spoke to an unfriendly woman who had earlier assured us on the phone that we would only need our credit card details to pay for the room. We had called ahead from our hometown to ask if we could pay with the card details only and this was said to be possible. When we arrived the woman insisted that we could not do this and was not apologetic at all for the mix up.

When we had paid her in cash out of our limited spending money, we were shown up two flights of stairs to our room.

To say the least, we were shocked at the condition of the double room. The carpet looked as if it had not been hoovered, the lampshade was stained and dusty, the en-suite bathroom was smelly with stains on the toilet seat, a grimy shower cubicle and had spatters on the mirror.

We reported this to the manager, who was friendly at first but as we told him about the problems with the room, he became unfriendly and disinterested to the point of not giving eye-contact. He refused to refund us for that night but said that we could stay and find somewhere else the next day. We declined his offer.

Overall, we were very dissatisfied with Acton Town Hotel and I personally would not recommend it.

It is pretty inexpensive for London, but that's because you are a 25 minute Tube ride from Central London. It's on a fairly busy road. There isn't much near the hotel, a cafe and a kebab place. The rooms were simple, and mostly clean. TV, small fridge, tea, coffee, and bathroom. Nothing fancy, but works if you just want a room and don't mind taking the Underground into town every day with the commuters. The breakfast included was pretty good, with good service. For 10 bucks more, I probably could have found something closer to downtown.