Harcourt House Hotel

Outrageous Customer Service Do not stays at the Harcourt House, Tophams, Belgravia Mews, or Parklane Mews - all owned by the same group.

I booked a room at Harcourt House on Oct 15th, 2009 and received an email confirmation on Oct 16th for three nights at 90 GBP each night. Upon check in seven days later the reception proceeded to tell me the rate was recently changed for Sat night to 139 GBP. She told me that Harcourt was recently bought out in the last few weeks and the rate was changed. Even though I had a confirmation from just seven days earlier she refused to accept it. She basically stonewalled me with the following statements: well we are not changing the other two nights.... I don't have responsibility to revise the rate.... there is no manager on duty... I can't provide his phone number. So as it was ten o'clock at night, I requested to have a manger call me the next day - no call. This person had no customer service skills, compassion, nor did she attempt to apologize. Her tone and body language was take it or leave it.

I did email upon my return, had a back and forth. Their logic was even more outrageous. Read some other reviews for Tophams, they are very consistent.

My partner and I just left there today and I think it was perfect for our first time to London. Being so close to Victoria train and coach station is so convenient and as another reviewer said, if you were planning on seeing Wicked or Billy Elliott, then this really is the best place to stay. Only 2 stops from Oxford St in Soho which is convenient too. When we arrived the room allocated to us was undergoing "maintenance" and therefore we had to be in the basement room, which was not a problem at all as we didn't plan on spending much time in the room, however because we were in the basement, the free wifi didn't work which is my only negative comment.

Comfortable bed, clean room, hot shower, all that I'm asking for and Harcourt achieved it.

Chose this hotel / B&B because of the close proximity to Victoria tube station and many other sites / places to eat within walking distance. En suite triple room was comfortable & clean. Continental breakfast (no hot breakfast here) was good. Would choose this place again.