Linden House Hotel

We needed a hotel for one night`s accomodation before flying out of London. We weren`t expecting luxury, but we were still very disappointed with what we found.

It took us a little while to locate the hotel, and the checkin service was satisfactory, but the room was small, dark, noisy and downstairs (without a lift! Not good when you`ve got 6 weeks of luggage to cart around! When I asked the staff if there was a lift, he replied `it`s only one floor!`)

We were woken up at 3:30am by fellow guests - we could hear every word of the their conversation from the room across the hall! Then, after we`d finally got back off to sleep at 5am, we were woken by the kitchen staff at 6:30am setting up for breakfast and having a very animated conversation to boot!

The breakfast was tasteless and unsatisfactory.

The quality of the room, particularly its fixtures and fittings, left a lot to be desired. As did its cleanliness. There is a frameless shower that managed to wet everything in the bathroom, including the toilet roll (which didn`t have a holder, so was sitting on top of the cistern)

Although the location of this hotel works in its favour, and the staff weren`t directly rude just not overly helpful, I wouldn`t recommend this hotel.

I was really scared when I read about the hotel AFTER I booked for it on Net. First I wanted to cancel the reservation, but the price and the location (5 minutes walking to Hyde Park or Paddington Station) determined me to go for at any risk. We are 3 adults and stayed 14 nights at a very low price for Zone One in London, in July and August 2008. We had a triple room with a double and single bed, refurbished, nice looking, very clean, with no wardrobe, but with air conditioning and flat screen TV (TFT). The bathroom was a little too small, but new, clean and functional. The windows were old, not sure, and I thing the noise could penetrate through, if the room had been placed to the street. All the staff was very friendly, welcoming and accommodating. The only animal protein was one egg at the „Continental Breakfast”, but with toast, butter, jam, tee, coffee, orange juice, milk and 3 kind of cereals, a little crowded after 8.15. We really enjoyed this hotel.

Like another reviewer for this hotel I have not actually stayed here but I made a booking through Late Rooms.. I accidentally put the wrong date on the booking. I rang them as soon as I realised - about an hour later - and they said it was fine to change the date. I then got a call from the hotel to say that I would have to tell Late Rooms so that I would not get charged. I rang them and they do not take payment for hotels so I rang the hotel back and they told me I would have to pay anyway. I argued that I was not actually cancelling the booking just changing it but they were having non of it. The woman I spoke to put the phone down on me.

I tried several times to call back and they would not answer the phone and when they did as soon as they knew it was me put the phone down again.

When they told me I would have to pay anyway I told them to cancel any booking for the 21st.

Just to clarify I emailed them and they still had a booking for me. I have had to put a stop on my credit card so that they do not charge me for the other booking.

They lied to me, they were rude and they took my money under false pretences.

Avoid this place like the plague!