Grange Fitzrovia Hotel

Ended up here after appalling catalogue of mistakes by sister hotel the Grange Rochester which had cancelled my booking in error, arranged for me to go to Fitzrovia but gave the taxi driver the wrong address so it took nearly an hour to get there and as a final display of incompetence had faxed the details of the wrong customer through. As a result of all this I was unable to get to the theatre and, would you believe it, the Rochester is still arguing about refunding the cost of the theatre (it was only £13.00).

With this background, the Fitzrovia was going to have to do well to impress and I must grudginglay admit that it didn't do badly. The staff were pleasant and efficient. The downstairs lounges looked large and comfortable. The bedroom had a standard Grange hotels' decor and layout but was comfortable and had what was needed.

Breakfast was excellent, freshley cooked with good variety and very nice staff.

I booked this hotel as a crash in London after an evening event because of it's convenient location so we viewed the venue as a crash pad nothing more. My partner checked in and I arrived much later.

The hotel is really well located for central London and was very easy to get to.

The reception wasn't fantastically sign-posted but it's compact size meant I didn't have far to look for the desk to collect my key. However this is where the positivity of the experience ended. The room was in the basement, which in principle I have no problem with, but until midnight I could hear the Underground trains rolling beneath us and I was awoken the next morning to the sound of deep rumblings.

The bath/shower was a nightmare/dangerous to get in or out of because of it's ridiculous height above the floor (and I am a tall man!). The bedroom was very spacious, but this was because the bed was only suitable for a child and NOT two adults. The décor was pleasant if not a little worn in places. The windows were a little draughty and not very ecologically friendly.

I can't recommend this venue because they have such rooms, I doubtless accept that everyone who has not stayed in the basement will have had a good stay but we did not. If a venue is to be assessed it must mainly be on the quality of sleep and we did not have a good nights sleep.

We stayed here for a week at the beginning of October. It's a small hotel in a great location.

The room was cosy with a very comfortable bed. All the usual tea, coffee facilities were there. I liked that camomile tea was provided. I like to drink that at night. The bath was big enough for a relaxing soak and the hot water was plentiful.

The tube is a 2 minute walk and so is Regents park. All of central London is a short walk or a short tube ride away. The only fault, is that the breakfast room is small and we felt a bit cramped in there,but hey we ate and left. The food was ok. The coffee was awful,but Pret is a short walk away and we had good coffee there. Have the tea at breakfast and you will be Ok.

The staff were very nice,pleasant and helpful. We would stay here again.