The Cranley

My wife and I spent four nights in London starting on the 14th of October, 2009. We booked The Cranley based on a recommendation of a friend and we were positively surprised. Here are our our thoughts:

The hotel:

We felt as being in a friend's home than a hotel. I travel often for business, and Cranley is completely different than typical hotels. The hotel is small and charming, more of a bed and breakfast than a hotel.

The room was a great size - even to American standards - and the decor typical. Bathroom was also on the large side with a great bath/shower.

One thing that we'd recommend to the hotel management is to provide larger screen TVs and wider channel selection.

The staff:

Staff were friendly and efficient. room was made up on time, and at night, chocolates placed on bed. One night my wife took ill and i asked the night manager for hot water. Although he was the only staff in the hotel, i had a tray of hot water in my room within 3 minutes!

The food:

we did not eat breakfast at the hotel, but we saw the trays delivered to the rooms. They looked good. My wife enjoyed the afternoon tea, and i enjoyed the glass of champagne and appetizers in the evening.

Location:

The hotel is located in South Kensington on a quiet street. We loved it! We were close to a couple of Underground stations (5 minute walk from Gloucester Road station) and also walking distance to a variety of locations that we wanted to visit. There are a few really good restaurants/pubs around and we tried a few of them.

Dear Guest,

Thank you for chosing to stay at The Cranley and giving us your feedback. Like most townhouses in London we also have a number of rooms on the lower ground level. As mentioned they are all very spacious (more so than most rooms else where in the hotel) but I can appreciate that not everyone likes this location. We do our very best to allocate rooms to our guests requests, especially when we know their preferences however when the hotel is full this becomes more challenging. We are glad to hear the rest of your stay was satisfactory and hope that you may wish to try staying with us again in the future, albeit in another room.

Kind Regards,

John Alexander

Hotel Manager

We stayed here for one night as part of a theatre package with Superbreak. Room comfortable although not large. No tea/coffee tray in room, but on arrival a large pot of tea was brought to our room (with biscuits) and we discovered you only had to ring down and almost instantly tea/coffee/hot water would arrive ( no charge). We also had complimentary afternoon tea in the lounge area with scones, jam and cream! There is no dining room - slightly odd, but a beautiful continental breakfast is served in your room at your chosen time, and we easily obtained more marmalade/hot water etc. Not too far to walk to tube. Quiet, good air con. Service excellent. Would stay again