Best Western Paddington Hotel & Suites

This hotel had a clean flashy reception area and a small bar with the same decor. However once beyond this point the hotel turned into a maze of tiny corridors with a strange smell and brown carpets, similar to a retirement home. The doors were all held open by fire extinguishers, hoovers left permanently in corridors, tatty door frames, ripped carpets. DEFINITELY not a 4 star. We walked up many stairs to get to the 3rd floor as the lift only went to the lower floors and when we finally reached our room with our suitcases in tow we realized that we had been given a twin room instead of a double room.

So back we returned down the stairs and informed the man behind the desk politely and in a clam manner about the mix up.Only to be met with a rude response. Basically we were told that the hotel is very popular and we were lucky to even have a room (I am not joking these were his words!). He also said that the hotel had tried to contact all the people that this had happened to but the numbers had not been working (which did not sound very believable) Finally he agreed to giving us a twin room the following day.

We stayed in the double room that night and it was TINY! Pretty much only space for a double bed which was so small I was afraid to turn as I might knock my friend off!! There was also a narrow corridor beside the bathroom (which actually was a nice bathroom , but tiny if you bent down in the shower you could get stuck).

The next day we were moved to a new room and luckily the previously mentioned staff member was not on and the people on duty were much more accommodating. The new room was bigger but still dark and dingy apart from the bathroom as mentioned before.

HOWEVER............ it was in this room that I was bitten by BED BUGS. I did not realize that this had happened to me until I had returned home as the bites appeared then (they can appear up to 9 days later). I had to hoover my whole room, mattress, bed frame, suitcase, all of the furniture, wash and dry everything that I had with me at a high heat in case any of these critters had returned with me but I was very lucky that they hadn't because they are a nightmare to get rid of. The bites have still not healed and are very itchy and I

cannot believe that untop of everything else this happened to me. It is so disgusting.

This hotel is certainly not deserving of its four star status.I just don't understand it. Four stars hotels in Ireland are a pleasure to stay in: clean, luxurious, friendly staff. I cannot believe how this can be a 4 star unless the rating system is completely different in England? Do you have to stay in a 5 star to get a clean bed??? and this hotel has so many bad reviews how does it get away with it????

I stayed here for five days with wife and daughter. The hotel room we were assigned seemed somewhat small (after some initial problems and rearrangement to get a room with a double and twin bed with the desk clerk, which was done quickly enough), though seemed clean enough. However, A few days following the return from my trip I started itching and realised (confirmed by my doctor) that I probably got bedbug bites, and my guess is they are from this hotel room: on three separate occasions we had found blood on the sheets, which we thought was an odd (if disgusting) oversight and asked them to change. However, I now realise that they were probably bites from our own bodies... Ugh! I must warn that I am yet not 100% sure of this, though it seems quite likely.

The reception desk was almost always full of guests and the simplest request or question took a long time to answer, nor were the staff particularly receptive or accomodating. One particular incident drove my pregnant wife a bit nuts. We needed to change rooms halfway through our stay and were told to "pass by" the front desk to do so (so we thought it would be a technicality). The ordeal took an hour, and was far from pleasant, in which she spoke to three people (two did not seem to know quite what they were doing). She asked them to keep our room, but were asked to pay 1 1/2 the amount we had been paying for three days (they finally knocked the price down, but we still payed more). My wife also asked them, rather politely, if they could move a huge bouquet of flowers sitting right next to her on the reception desk because of the rather pungent smell, which was bothering her, and was told that she would get used to it, that "it would pass"... all in all, an unfortunate experience.

Their breakfast was adequate. But the bug thing just killed it... and negative reviews here, which I mistakenly only looked up AFTER staying there, are confirmed wholeheartedly.