Hilton London Paddington

Good location and a wonderful staff. The room I had was actually larger than those found in other hotels in the area, and was very well appointed.

This hotel is in a fantastic location right next to Paddington station / Heathrow Express. The staff were for the most part friendly and helpful. The rooms are large, spacious and extremely clean. The breakfast in the Executive Lounge was superb and the hotel's location so close to Oxford/Regent Street was ideal.

On the down-side - the shower was dreadful - one minute lukewarm then 2 seconds later (when you're under it) literally scalding hot. On the Saturday night as I was preparing to go out there was no hot water and when I called reception I was rudely told there were no technicans available and the earlier it could be addressed was Sunday morning which I found really unacceptable. With the prices per room I would expect any big problems like no hot water to be immediately remedied. The mini-bar is also exorbitantly over-priced - if you need water or snack I'd recommend using the M&S which is just next to the hotel entrance!!

On a more minor note the tv selection and quality was poor. Many blockbuster movies werent even available in English (despite being advertised in English). I mentioned it to reception but was informed it had nothing to do with them.

Overall a nice hotel in terms of decor and layout and esp location, but a bit of a let-down in terms of customer service and small extras.

We went for a few days away last minute and had a great time staying at this hotel. Fantastic location - we travelled by train to marylebone, which is just two stops away from paddington tube station. We were really pleased to see the hotel right opposite the tube station!! We were welcomed to the hotel by a cheerful doorman. We couldn't check in until an hours time (we were quite early) so went for lunch. About 40 mins later a guy who was working in the lobby area checked us in as he saw us waiting around. We were so pleased with the room, it was a great size, loads of space. It was clean and smelt nice. Everything looked quite new. When we looked out of the window we saw the people in the office just next door - this was a really quiet room which is just what we were hoping for. We were facing another set of rooms, but we would rather this than the road. Bathroom was lovely - towels huge and lots of lovely toiletries. Hairdryer in room was luckily a 'proper' one - not one attached to the bathroom wall. There was a full size iron and board. Loads of wardrobe space and hangers. Bed was huge and really comfy. We had a flatscreen tv. Tea and coffee making facilities were nice. We really could not hear a sound all night until about 8.30 in the morning.

We ate in the casino restaurant on the first night - this was fabulous! Gorgeous surroundings and decor. Really clean and staff really friendly. We had a fillet steak with extra veg side and fish and chips. Both came out looking fab - the fish was a fillet proped up with chunky chips, the fillet was a great size covered in pepper sauce. We had around 3 drinks each too. Hotel guests get 20% off too - and altogether our bill came to about £34!!! Fantastic!! Could not fault the food or service - we were very pleased with it - especially the price.

Overall - We can't wait to stay here again - hope we get a room just as nice as the one we had this time. We loved the location and how close the hotel entrance was to the station. We will recommend this hotel to everyone!