Knightsbridge Green Hotel

This hotel is marketed on the back of a great photo of ONE of their rooms which has been refurbished and they call it a 4* hotel on that particular website, which it most certainly is not. The other rooms haven't been refurbished (they confirmed this when I asked), and are all dull, shabby, tired, old-fashioned and musty. No hot water in the morning (at all) yet no offer of any discount and no reply to my follow-up letter. I wouldn't complain if they'd acknowledged this in some way, but it's the height of terrible customer service to ignore it. Ridiculously expensive for what it is.

I had arranged a special surprise birthday treat for my husband's 50th and booked to stay 2 nights at another hotel, the Park Lane Mews Hotel in Mayfair. However, on the Friday night at 6.30pm we get a call on our mobile saying they have 'over-booked' and are moving us to 'the Knightsbridge Green' hotel. We expressed our concern as it was quite late and we were already on our way. The website had looked so nice we were a bit anxious about what was in store for us. On arrival our first impressions of the hotel were: no grand entrance just a shabby entrance hall, wallpaper peeling off, lift with open cables and a funny splodgy paint motif, no dining room at all and when we asked them about this we were told we had to eat our breakfast in our rooms and that it would only be continental - no cooked breakfasts at all (not our view of a 4 star hotel!).

They offered to upgrade us to a luxury double with a sitting room for the same price. We had a look at the room which was at the back of the hotel - no view. It had no paintings or luxuries in it apart from T.V. The furniture was a bit cheap looking and there were no table or chairs to sit on to eat breakfast - only a sofa. On hindsight it was fairly comfortable. We got 2 free breakfasts thrown in as compensation as well. The first one they pulled off brilliantly, however, the second morning they managed to burn the toast, croissants and ommitted any plates or knives!! Not exactly too much to ask of them!

We would say the location was excellent and we managed to see a lot of sights and we enjoyed the spirit of London, however sadly, I don't think we would ever return here.

We arrived at this property for a three-night stay on the tail end of a UK vacation. There is construction and one-way streets around the hotel, so we had some difficulty locating it. There was no parking lot associated with the hotel that we could find. We returned the car to Hertz after dropping off the bags (we parked in a no-parking zone for 30 minutes or so).

The front desk called us by name as we were the last guests arriving for the day (mid-day arrival...people must check in early there). The front desk staff was efficient, but not too friendly.

Our rate was approximately GBP150/night, which we thought was pretty good for the location and time of year. We were given a room on the 5th floor. It was pretty shabby, and quite different from the photos on the website. It also had two twin beds They have some remodeled rooms, and some dated rooms. We asked to move, and we got a different room that was completely different -- and much more comfortable (plus it had a king bed).

The room fixtures and furniture are okay. The bed was very low to the ground. The air conditioning unit worked very well and was quiet.

In the evening, the owner's son worked the front desk. He was quite pleasant. The Internet service was out for 2/3 of the days, but eventually fixed. Free wifi.

There is no restaurant (although why would you eat in a hotel restaurant in the land of the best Indian food in the world -- perhaps better than India).

The location is great if you want to spend time in Knightsbridge, but expect to walk a bit to the tube if you want to go elsewhere. The location is very close to the Mandarin Oriental, and really great high-end shopping.

I'm not sure if I'd stay here again -- but it's definitely good value.