Millennium Hotel London Mayfair

If you are looking to stay in an air conditioned room, choose another hotel!

We stayed last night for my birthday and the air-conditioning did not work at all in our room, no air at all coming from the vents either. The temperature in our room according to the digital display was 27.5 degrees, not at all pleasant to sleep in or get ready for a night out without leaving the room covered in sweat!

Requested at 8pm when leaving for dinner that the reception ask an engineer to look at the room while we were out, arrived back to the hotel about 10:30 asked at reception if they had fixed the fault to be told "Gary the engineer was on his way to look at it". Needless to say I was not going to wait at that time of night for someone to resolve a problem and requested a room change to somewhere much cooler.

Gary and the reception staff then showed us another room (which Gary the maintenance engineer couldn't find the light switch in!!!! Hardly reassuring my faith in the hotel maintenance system!!) which at the time seemed cooler although it had been unoccupied. Within 15 minutes we realised that the air-conditioning in this room did not work at all.

Reception then offered to change room again, by this time they had truely screwed up what was supposed to be a relaxing weekend away for my birthday and couldn't be bothered to move to another room at about 11:15, so requested to speak to the Duty Manager in the morning.

Duty manager responded by saying there was nothing she could do, we had paid our bill and there was no compensation for the fact we didn't get any sleep in what is normally the primary function of a hotel?? Iasked to speak with someone more senior, he told us the same basically that they wouldn't reduce the room rate and thats it!

Please think about staying somewhere else unless you want to sleep in a Sauna.

4 star, I doubt it, even Travelodge has air-conditioning that works.

Stayed in this hotel for 3 nights with some friends & overall had a fantastic time. It is located perfectly for Oxford Street. 5 minutes stroll will take you to the heart of the shopping! It is also 5 mins from either Bond St or Green Park tube stations. Gordon Ramsay's Maze is right across the square & there are some lovely cafes just past the embassy.

The hotel looks exactly like the photos added by users. The room (classic) was a good size & had a lovely bathroom with a great power shower. The staff in the hotel are all very pleasant. The bar food is excellent. The bed was huge and one of the most comfortable I've ever slept in. The only fault with the room was the lighting - no main light in the main area, only the "hallway" area. This might seem like a small thing, but when you can't see yourself in the mirror to style your hair before going out at night, it gets very annoying.

The one area I would rate this hotel poorly on is the Business Centre. The internet is hugely expensive (£5 for 15 mins) and is unreliable. It crashed 6 times in the 15 minute slot I purchased. It would have been very frustrating had I booked the hotel with the intention of working. The only explanation the staff could offer was that there must be alot of traffic and I found them quite unhelpful.

Overall I would definitely recommend this hotel.

We spent a couple of nights in London to celebrate our 5th wedding anniversary. We booked the Millennium two days before having monitored prices for the top London hotels for weeks before. We got it for €150 a night, down from over €700 a night! When we arrived at the hotel we told them it was our anniversary and they gave us a complimentary upgrade to a superior room over looking the park, which was beautiful.

The concierge staff couldn't do enough for you, but if you are heading to London at the weekend and have particular restaurants in mind, book well in advance to avoid disappointment.

The hotel's location is excellent, a five minute stroll one direction to Hyde Park and the Serpentine lake where you can have a beer and a bite to eat in the very informal yet cool cafeteria/restaurant. Five minutes in the other direction from the hotel is the shopping paradises of Bond St and Oxford St. Bond St is for the wealthy and the window shoppers, Oxford St for the rest of us mere mortals.

In short, we loved this hotel and the area around it and will return to it when we next return to London.