Hesperia London Victoria

This hotel is in a good location at the side of Victoria Station in a quiet side street. It's a Spanish owned hotel and is minimalist and stylish, but looks as it it needs a fresh coat of paint.

The reception staff were not particularly welcoming, but o.k., our rooms weren't ready so we went to the bar for a light lunch, tapas etc. The waitress obviously hadn't worked in a bar before, she was pleasant but English was her second language and she wasn't particularly efficient. We waited about half an hour for our meal to arrive, an acceptable wait, but a woman who had ordered before us was still waiting when we left an hour later, she was only waiting for a burger!

We went back to get our room cards but the reception staff had changed and the new receptionist didn't know who we were and had no paperwork ready so we had to wait to get that sorted out, and when we finally registered, we weren't offered portering services. We didn't particularly want help, but there was a large party of mainly elderly ladies booking in after us and they all had to take their own luggage up to their rooms. We were also told that the spa was not functioning as it was being refurbished, which we were quite upset about as we had been looking forward to relaxing in the pool, it would have been nice if someone had let us know in advance rather than let us find out when we got there.

Our room was o.k. but nothing special, pretty much the same size as one I stayed in recently at a Premier Inn, so if I had been paying full price I would have been really ticked off!

It was a twin room but in the cupboard was only 1 dressing gown and 1 pair of slippers, there was coffee making facilities, with coffee sachets, but only 1 teabag, and no biscuits etc., not what I expect from a 4 star hotel.

The lavatory was good, large with a full size bath, and good range of toiletries.

The room decor looked a little 'tired' so did the loo, it could have done with a fresh coat of paint.

The hoted security appeared to be pretty non existent. We came back pretty late at night and there was no one in reception or on the door, anyone could have walked in!

Although the room was clean enough, things weren't quite right, crumbs hadn't been cleaned off the table, the tea bag we used wasn't replaced, some of the toiletries we had used weren't replaced either, it wasn't what I expected.

Breakfast was fine, the hotel was busy and we had to wait a little for breakfast but the staff were busy clearing as fast as possible, and the breakfast selection was good.

We ate in the hotel that night, the meal was fine, not too expensive especially for London.

All in all I would stay here again, but this hotel is not good enough for a supposed 4 star, it's a 3 star with attitude at best.

My mum and I stayed here for one night on a theatre break last weekend and thoroughly enjoyed it. The rooms are a decent size for London and are clean and modern as is the bathroom. The hotel is about 10 mins walk from the coach station and is directly behind the train station. Despite our room over looking the station we never heard any noise.

This is a great location for Billy Elliott which is a couple of mins walk away and Wicked which is literally at the end of the street. We also walked it up to Picadilly via Buckingham Palace and St James Park which took about 20 mins and down to Westminster the following day which was about half hours walk.

I can't common on the leisure facilites which we never saw or breakfast but all in all I would recommend this hotel and I would definitely stay here again.