Best Western - The Delmere Hotel

I will never stay at the Delmere Hotel again!!

I was treated in the most disrespectful way when there was confusion about my booking which was off by one day. The Manager insisted on charging me for the mistaken day despite my having booked three nights stay. Most would have accomodated the mistake (regardless of whose fault) given the the multiple night booking, but not at the Delmere. They insisted on charging me and were so rude I left and booked into the Hilton Paddington. I WILL NEVER BE BACK! Too many better hotels in the area!!

No heat of any kind in the hotel (and no air conditioning other than very small portable room fan). Sept. had a cold spell plus maid left the windows open all day, so when I returned late evening, felt like I was sleeping outside - this happened several times. Put on four layers of shirts and had two blankets, but still cold. This went on for most of my 19 day stay during Sept.-Oct. 2009. Brick-concrete 100 yr old Victorian bldg has no insulation. I have stayed here several times in the past and found it extremely convenient to Heathrow Express about a ten minute walk, trains to Oxford and north of London, two tube stations nearby, 30 minute walk to concerts at Royal Albert Hall, 20 minute walk to Kensington Palace, grocery stores in Paddington Train Station for snacks ten minute walk, so no spend money on taxis. Always clean room, but very small. Only five hangers for my long stay with good clothes, but staff could not locate even one extra hanger for me when I asked more than once. Hair dryer was taped to work. Hassle to use the room safe. New flat screen TV was nice. Only one hotel computer and was out of order at least three times when I really depended on it, so I missed a very important meeting. Continental breakfast OK, but it never changes if you stay several days. Breakfast room always clean. Remodeled some curtains in hotel. Quiet back rooms, but front rooms have some traffic noise 7am- 10pm. Current staff friendly and professionally trained. Problem in general is London hotels are notoriously small and too expensive with unpredictable quality and just cannot give the value compared with ANY hotel in the United States. I do not think any American would be statisfied with any London hotel. I have stayed in about a dozen London hotels. I hope this one would have been adequate given its good location to the trian station, but now I am not sure. Lift but several rooms are inaccessible via lift.

We stayed in room 307 for 5 nights. The room was very small, typical of London, but very clean. Very clean small bathroom. Shower only. Our room overlooked the alley, so it was quiet. Nice soap and shampoo in the bathroom. Remember to pack a face cloth, they aren't supplied. The young staff that work in the hotel are excellent both at the front desk and at breakfast. The continental breakfast was complimentary with our room. Perfect for us, bread, rolls, croissant, cheese, ham, cereal, juices, yogurt, coffee & tea. We ate there every morning. The location is great, an easy walk from Paddington Station, and all it has to offer. Lots of restaurants nearby. Easy walk to Hyde Park, Kenningston Gardens & Palace. The little bar in the hotel is a nice touch as was the free internet in the basement level den.