Hilton London Green Park

I stayed here with my husband for one night last week, using my Hilton reward points. We were arriving at Heathrow early in the morning and though we had to wait a while in the (very comfortable) lobby, we were able to check in much earlier than expected, and were grateful.

Our room was tiny, with only just enough room for our bags in the available floor space, but it was also clean and reasonably well appointed. It was fine for one night. We had intended to have room service at dinner time but there was no way we'd have got a tray in as well.

It's a pity that hotels sometimes give you the less attractive rooms when you're using reward points, as you have no way of knowing whether it's worth going back again when you're spending hard cash. Having said that, we got exactly what we expected and were satisfied.

The hotel does a good job of maintaining the Hilton standard in this historic Georgian terrace and offers good value in a great location.

There is a mixed consensus on the reviews here. My feeling is this: if you like location and are just looking for a place to lie down, this may be the place for you. If you are someone who enjoys being spoiled and enjoying extra little comforts, this may not be the best choice. A nine day business/ pleasure stay at this property, and I was so disappointed! Having been in the UK before, I expected a small room, and tried to keep an open mind.

True enough, some UK travelers MAY find this place acceptable. Standard hotel rooms in England can be small, old, dreary, and outdated. I do love the character of London with all of its' old Victorian brick buildings, however, at the end of my sightseeing day I prefer to come "home" to sleep in a nice soft bed, with the option to turn on ac, and sleep the night away without being awakened by 30 minutes of bottle clanging outside the windows at 3 a.m.

In mid summer, I really needed the ac. I had a choice of sleeping in a warm room, or tolerating the street and portable ac noise all night. (The air conditioner is hilarious! It is about as big as a washing machine, portable, and has a dryer sized lint hose that you hang out of the open, unscreened window.) Either way, it made for a restless night and did not do a sufficient job of cooling for me.

I believe that food trays should be picked up promptly and not be left in the hall for four hours to rot. Bags of garbage and several seasons of piled up leaves should be cleaned up outside in the courtyard "view". I am not surprised at reports of insects and rodents. These issues have absolutely nothing to do with character....There were so many more issues than creaking floor boards it wasn't even funny!

I asked for assistance from the Concierge for booking my tours. After waiting 25 minutes, I informed him that I would give him time to wind up his current duties and I walked into the bar to have a glass of wine. I asked for him to come and get me (15 steps away) when he had time for me. Two glasses later, no concierge. When I went back out, he had another group in. I quietly slipped him a note detailing the tour I wanted and asked him to call my room when he had a chance. The call never came and I booked it myself off of the Internet.

Be sure and check your bill, as we found a number of charges that shouldn't have been there. They were removed after checking the tickets and finding that I had written “paid in cash”. Any charges are automatically rung up as a room charge, so be careful if you opt to pay as you go. Not sure what would have happened if I had not taken this step. A little inconvenient to wade through at check out time, but it was eventually straightened out, so okay.

There is no Executive Lounge here; there is a small and cozy little bar area in the lobby.

There are suites available that are fairly nice, however, as Diamond Members we were not upgraded and noticed no benefit recognized in any form. The standard rooms at this particular property are really bad by US expectations. Not only are they very small; sheets, towels and blankets are worn and becoming threadbare. Aesthetics aside, these are basics, and who wants to pay a fortune to sleep in a hot, noisy room on knobby sheets?

I think that the scattered good reviews were left by those lucky enough to be placed in a suite, or from UK travelers. When researching for a vacation, I take all reviews into account. There are always plusses and minuses, along with varying opinions. From what I see here, you are really taking a chance. The room was booked and paid for by the company for a business trip. We opted to take our chances and collect the reward points for later use. We would have been even more disappointed if we had used our precious rewards or cash for this stay.

The location IS fantastic. If this is most important to you, then you may be willing to sacrifice other comforts. The breakfast was very good, and I felt, a good value. Shepards Market is just around the corner and a lovely place to spend your evenings. I really wish that I could think of more positive things to add.

For most US travelers, London is the trip of a lifetime. With the exchange rates as they are now, this is going to be a very expensive room for not much value. There are many other properties in the same price range. If you are using reward points, I would look carefully at other choices before booking; you may find that your level of reward is not as expected at this particular Hilton. If you are locked into staying at a Hilton property, Park Lane Hilton is just down the street and would be a MUCH better choice in my opinion.