Tophams Belgravia

I was staying in this hotel with my partner, checked out only today and on train on my way home thought I would leave a feedback about the hotel and was very surprised to see all these comments. We stayed at the hotel for four days and never noticed anything wrong there. To start with the location is perfect: so close to Victoria station, very easy to get to any point in London as there is a tube, rail and so many buses departing from the station, and the hotel just two minutes walk from there. Staff was very helpful and competent, during four days of our stay we had quiete a few questions as we do not know London that good, and they knew the answer for every our question! The breakfast served at the hotel was really lovely: buffet style, including traditional English breakfast, very good selection of breakfast stuff, hot and cold, we really enjoyed it! The rooms are well equiped, we had everything we needed: comfortable bed, digital TV, bath and shower, safe, free internet... We really enjoyed our stay in the hotel! Next time we will be travelling to London in December and definitely we will stay in Tophams as the value for money does worrth its quality, service and location!

Terrible service, overbooked rooms, the twin room we'd booked was unavailable when we got there so had to share a double bed with my friend. Room was tiny and evidence of a leak from upstairs was obvious on ceiling and down one wall. Free drinks promised as part of theatre package did not appear, food was poor. Staff unhelpful and rude. One poor couple were sat in bar area (not open for drinks) after travelling overnight from Canada, told they had no record of the booking, even though the guy had his printed receipt. No refreshments offered and they were ignored the whole time we were sat with them. They looked exhausted. 1 tea bag between us and no biscuits!!!! The travelodge does better for a 1/4 of the price.

As you can read in our title we haved booked 2 nights in this hotel and when we arrived there at 10 pm they wanted to give us a inferior "room" with no bathroom ensuite, very small, dirty walls. Not the one we booked.

After argue a lot they offer us to move to the knightsbridge green hotel of the same chain, worse hotel.

The next day the give us a chance to come back to the topham's they give us a superior room and to be honest the room was beautiful and clean, new refurbished with style. But how it could finish it well, next morning moment before to leave the guest in the upper room was havind a shower and the water started to leak from the ceiling. I promise it was incledible!