Millennium Gloucester Hotel & Conference Centre

We recently stayed at this hotel for two nights on a coach holiday with our local coach firm who usually stay at very, very good quality hotels. On this occasion it was a let down, we can only agree with other reviewers negative comments.

The rooms were cool with an inefficient heating system which is not fit for purpose i.e it's a large hotel & the system is totally wrong & inadequate. My husband is a highly qualified gas engineer & can usually sort out failing heating probs, not this time.

The room we had overlooked the street & boy did we know it. When we first checked in & walked into the room we thought someone had left the window open, the room was cold & the NOISE from the traffic was horrendous. The windows seem to be ill fitting& should be tripled glazed, you could even hear people's conversations in the street! The breakfasts were uninspiring & COLD & at best cool. Of course it's buffet style which is fine providing that they keep the food warm, they don' t& although the plates were in plate warmers like everything else that should provide heat in this hotel they did not.

On our first day after 'doing' some retail therapy we looked forward to crashing out in our room with a cuppa before we headed off out to the theatre. Bad move, when we got back late afternoon our room had not been cleaned. All credit to housekeeping they were on the case straight away, however we still of course had to go & sit down in the lobby until it had been done.

Check out is at 11o'clock & facilities are provided to leave your luggage until you depart & for this privilege they charge a £1 per bag!!! Now this was a first for us, we have stayed in many London hotels & have never been charged. Our courier was not happy & complained to a manager who said they would refund £1 on any plastic type shopping bags, big deal, I had a small denim shoulder bag & he refused a refund!

We logged our complaints with our tour operator & have told them if they feature this hotel again for their London/Theatre weekends we would not book. We could have asked to move rooms as others in the group did but some found they were no better off & to be honest we didn't have time to wait for a room exchange as we were booked on a tight schedule meeting family for meals & the theatre. We would not recommend this hotel.

The hotel is very close to a tube station with three lines, including one that goes directly to Heathrow. Nearby is a Waitrose (grocery store), Starbucks, Tesco Express, and numerous places to get breakfast (the hotel breakfast is very pricey). The neighborhood is safe and picturesque. The hotel staff was very accomodating. I would definitely stay there again!

Dear gcarl44,

Thank you very much for your comments about your stay with us.

Please let me from the outset apologise for the shortcomings you have experienced.

Needless to say, that we are always trying our best to satisfy the wishes of our guests in terms of room allocation.

Therefore I am very sorry for the unprofessionally with which our staff has handled your request.

Please rest assured that further training has taken place.

I am at a loss to why you have experienced such a lack of service every time you reported an issue with your room.

Let me assure you that your observations are not indicative of our usual standard of service.

I sincerely hope we can welcome you back in the near future at the Millennium Gloucester Hotel London.

With kind Regards,

Jean-Baptiste Noel