Copthorne Tara Hotel

As indicated by many others, I experienced the same issue of having to pay more in order to check in. I was traveling on business for 10 nights with a club room reserved. After an 11 hour flight from the states, I arrived at the hotel at 10am. I was told rooms were not available until the official 3pm check in time. However, if I paid 30 pounds, a room would MAGICALLY become available for immediate check in. The front desk would not budge on this - either pay now or wait 5 hours.

This is the third time I stayed at this hotel this year. I did not encounter this issue previously.

If this is how this hotel is going to treat its business travelers, I'll choose to go elsewhere next time. This is a very poor business model in order to try to generate more revenue. They may have gotten 30 pounds out of me now, but for my next 10 night trip to London in January, they aren't getting my business. I'm also alerting my corporate travel department of this practice since this property is only one of four preferred hotels we are permitted to book.

Dear reviewer _ topcop999,

Thank you for your review on our hotel. We are sorry to read that you were disappointed with the standard of the room especially the décor and the facilities in the bathroom. It is very important for us to receive feedback as we value your comments. With regards to smoking in the bedroom, the hotel offers one floor of smoking rooms which is on the third floor, however we will look carefully at your concerns and what we can do to make improvement in order to avoid such issues re-occurring in the future. We do take all comments seriously and appreciate all the feedback we can get, as it enables us to constantly re-examine our hotel and make improvements to the structure, amenities and services offered. Thank you again for staying with us and hope you had a safe trip home.

Kind Regards

Hotel Review Analyst

Dear reviewer _ CDPM,

Thank you for reviewing our hotel, and taking the time to post your comments. We are delighted to read that you enjoyed your stay, and that you were very pleased with the location of the hotel as it enabled you to travel around London. It is very important for us to receive feedback and we value your comments; we will also like to apologies for the misunderstanding upon check-in, the hotel standard check-in time is 3.00pm however if a guest arrivals early and needs a bedroom immediately, we do try to find a clean bedroom to allow check-in before 3.00pm with an additional cost however it is not always guaranteed. Thank you for staying with us, and we look forward to welcoming you back in the near future.

Kind Regards

Hotel Review Analyst