The Beaufort

We stayed at the Beaufort Hotel in July for 1 night and unexpectedly one of our family members was seriously injured just prior to our stay at the Hotel. We required a change of rooms to ground floor and 2 rooms beside each other to help the family member walk/dress, enter/exit their room. Unfortunately, the hotel staff could not accommodate our needs and this necessitated our moving hotels. We requested a refund of the remaining nights given the emergency situation and were refused. For the 1 night we stayed we had a basement room, which is not only very small (unsuitable for 2 people), loud (you can hear the people upstairs and in the 'business lounge', and there is no ventilation. We also had a junior suite, which was a lovely room but the breakfast we ordered with the room was awful. Cereal in a box, plastic pre-wrapped muffins, cold coffee, bruised bananas and it was delivered late. The staff at this hotel were not only unsympathetic to the injuries of our family member, but they berated this person and made them feel unworthy and very uncomfortable (they were crying in the lobby and the staff just said they couldn't help with anything). We ended up moving just down the street to the Beaufort House (different from the Beaufort Hotel) and had a fantastic stay!

My boyfriend and I spent three nights at the Beaufort and absolutely loved it, although it did take a bit of getting used to as it is definitely not an "American" style hotel. This is not a bad thing at all!! But can be a little unsettling for folks who generally stay in American-based chain hotels. So please keep an open mind as you settle in. We were given a basement-level room, which I must say put me off at first but I got over it quickly, because the room was gorgeous, with a big bay window, stylish and understated furnishings, and a very nice big bathroom. Also this is probably the cleanest hotel I have ever stayed in, perfectly spotless from floor to ceiling. There is a bit of foot-traffic noise from the hallways above and outside the room but that is to be expected in a building of this age. The smallest details were taken care of (housekeeping left a single rose in our room one night, which was a sweet touch, and welcome chocolates when we arrived).

The hotel has free wi-fi which really didn't work in our room or the lower level lounge/business center but worked fairly well in the lobby lounge. If you are going to try to get some work done you may do well to request a room with strong wifi signal. This was a blessing in disguise on a holiday though. The bed was also not the most comfortable but the linens were fresh and crisp and clean so that made up for it.

Scones and tea made a lovely afternoon treat; the scones were freshly made and delicious and warm and came with a pot of clotted cream and jams, very nice treat. The open bar was a nice touch too :)

Perfect location, steps away from a fantastic dim sum house, Lebanese restaurant, and Nero for coffee, as well as a long selection of shops and restaurants that we did not have to try, but the street itself was pleasant, quiet and clean.

We will gladly recommend!