Best Western Chiswick Palace & Suites

The bed is too small (I'm 1.8 m height). Hot water in the shower are coming after appx. 15 min. You have to stand in the bed in order to watch TV. The worse: I had to change my reservation from 4 to 3 nights. The manager charged me fully stating that is the policy of hotel. I think sometime a business can meet the customer and bypass the policy, especially in emergency case. But not here. in addition they charge in advance since they afraid that you will disappear without paying. I guess that these are the kind of guests that they deal with in this hotel. Therefore, my place is not there and I will not be staying again in this hotel.

Spent 4 nights at this Best Western hotel for the first time for the new year in London with my girlfriend.

A short walk from the Turnham Green underground station makes this hotel convenient. About 10mins of walk will get your there through the high road.

We were a little lost and the hotel staff gave us directions nicely (Out of the station, make a left, go all the way then left until you see KFC, hotel is right across).

Hotel is pretty new and you can tell a lot of things are still new - doors edges are still scratchy, tub is bright and clean, bright bathroom light... etc.

Room is of nice size, can lay 2 fullsize suitcases and can still walk around. It has a LCD TV with clear channel receptions including BBC news.

Free Wi-Fi is included for 3 days. You can ask for another username and password when it expires. They offer free breakfast which I went every morning from 7-9:30am. Nice breakfast with everything but meat (i.e. no sausage, ham... ). If you want them you have to pay extra, which is OK as the scrambled eggs, fried eggs, broiled eggs, baked beans, mushrooms, pastries, cereals and fruits WILL certainly fill you up :) Breakfast is offered even on Jan 1.

Hotel staff is nice and friendly, no problem with them at all. Beds are made every day without any glitch.

Travel to downtown London is okay. Convenient and can get out within 30mins usually.

Finally, note that going to Heathrow from Turnham Green in early morning requires special attention. There will not be train going directly to the airport but you have to hop to Acton Town and make a switch (Tube website says it's available though, make sure you check with the attendants).

We had the special price of 69 per night booking on their website for their winter special. The price is great plus free Wi-Fi and breakfast, only wish the room was bigger!

We had cockroaches in our apartment. This may be due to huge renovations going on at the property but is still unforgiveable. The manager is helpful and will do his best but the other front of house staff have a poor attitude and just want to fob off complaints about roaches, heating that doesn't work ("have you turned on the radiotors", "it takes a while to kick in"), high chair booked but not available ("we only have one and it's being used"). The accommodation is good on paper and well located so, assuming the cockroaches get dealt with, if you want basic you're fine.