Comfort Inn Victoria

This hotel is spotlessly clean, we had a quad room that was spacious and had free internet access, phone, teamaking facilities, TV, shower and toilet, hairdryer and fridge. There were complimentary hot and cold drinks in the eating area round the clock, further free internet access in the lobby, and the breakfast was continental with lots of choice and very good. The staff were impeccably dressed, polite and charming yet friendly and very helpful. Extremely good value for money, I would return there any time, and would recommend it to anybody. Also perfect location, very central yet quiet.

I booked this hotel through Choice Hotels because I get points for free stays. This has been the only time I have been disappointed in any Choice hotel. It was aweful. I take that back. It was mostly aweful. There were two saving graces. One, the location was fabulous, a five minute walk from Victoria station. Two, the service was good.

Now for the bad. We checked in. We went to our room on the basement floor. The first thing I noticed was the room was brightly painted in primary colors, red, yellow and blue. After being able to focus my eyes, I noticed how small the room was. Not a huge issue, I thought. We will only be sleeping here. Then we noticed the smell. It was a musty smell. My wife has a very sensitive nose so I went to the front desk to ask for a different room. They were quite accommodating. We received another room... even smaller than the one we just left. The room was so small that the bathroom door would not open all of the way, hitting the bed. When leaving the bathroom, one had to open the door, step to the side and shut the door to be able to get to the other side. The furniture looked like it was purchased at a second hand store. I really felt I was back in college in my dorm room. Also, the hallways were dark and narrow. I cannot say that the place was not clean but, honestly, I just got the feeling that cleanliness was not high on the list of priorities. The breakfast area reminded me of a break room at just about anyone's place of employment. It was very bland and not wholely kept up. The breakfast was alright, nothing to write home about.

As I said, there are reasons to stay here. The front desk was quite helpful. We had never been to London. The clerks were escpecially helpful on what routes to take from Victoria station. There is also a great pub right across the street, St George's Tavern. It was everything I expected from an English pub.

If and when we return to London, we will not be staying at this hotel.

This was a pleasant surprise--I booked it with some trepidation having read varying reviews on TripAdvisor--knew to request a non-basement room! I was very pleasantly surprised by my stay--they need to get rid of the musty odour in reception to make your first impression better, but thankfully this didn't carry through to my room. I was on the ground floor, small room, but perfectly clean and comfortable. Lovely welcome from reception, and when I complained the room was (stiflingly!) too hot & I couldn't adjust the heat, a maintenance man arrived promptly to fix this. The room also had air-con--another pleasant surprise. The location is fantastic--so near the station (look for the exit marked "Passport Office"), literally a stone's throw. The continental breakfast was also a surprise--perfectly adequate and plentiful. And the power shower in the morning was another great surprise--I've had much poorer showers in better, more luxurious hotels. All in all, a great location, and great bargain. I wouldn't like to stay here for a long period--I think the small room size would begin to "close in", but for a night or two would highly recommend it. Take the TA tip though and ask for a room that's not in the basement!