London Marriott Hotel Grosvenor Square

Arrived at hotel. Concierge suggested park own car so what's the point of the valet? Told that there would be noise in ballroom until 11pm so requested room change to quiet room. Returned to room at midnight noisy function still on. Told mistake by banqeting. Staff promised quiet function still on at 1.15. Couldn't sleep so asked for car which had been eventually valeted at car park 500 yards away. Told no-one insured to get car so left hotel to look for it ourselves leaving behind smirking front office staff and ineffectual duty manager and uninsured hall porter. RECOMMENDATION Stay at a cheap guest house rather than the Marriott and park your own car you'll get better service.

I have recently just returned from the Marriott Grosvenor Square Hotel staying there for a two nights to attend a conference and awards gala dinner with my husband.

Check in was swift and the receptionist very friendly.

Our room was lovely - nicely decorated, very clean with enough space. The bed was huge and the most comfortable bed I've slept in - only downside was the pillows were very soft. The bathroom was small but had eveything that your wanted. A hairdryer was also in the room. There was lots of wardrobe space, also iron and ironing board. There was also an electronic safe, tea and coffee making facilities and mini bar in the room. The mini bar was very expensive. My husband had to contact reception for our tea and coffee to be stocked up and they brought some more within minutes of his request. A duty manager then contacted him to make sure that he was happy with everything.

We were booked in for breakfast in the Maze restaraunt which was included in our price. Breakfast was amazing - lots of choice - well presented with very attentive staff.

My husband went sightseeing whilst I attended the conference. The hotel is in an excellent location to be able to walk to many of the famous sights ie Buckingham Palace, Houses of Parliment, Downing Street, London Eye to name but a few. We were only just round the corner from Oxford Street, so brilliant for any shopaholics. Bond Street tube is the nearest tube station, but when we were travelling back to Kings Cross we found it easier to walk further up Oxford Street for the tube as you then didn't have to change tubes. There are several little restaurants just round the corner from the hotel. We ate in Bella Italia on our first night - food was fantastic, and so was the atmosphere.

Only downside to the hotel was how expensive the bar was - we had a bottle of beer and vodka and tonic came to £16 which we thought was excessiv, even for London prices.

Overall we had a relaxing time in London made special by the very friendly staff who couldn't do enough for us. Would certainly go back again.