Belmont Hotel

MAYBE IT'S A LONG DESCRIPTION, BUT PLEASE READ IT! THIS IS THE WORST HOTEL EXPERIENCE I HAVE EVER HAD!

The room was older then me. Needs a totally makeover. the curtains stays to fall. the double bed is one a half close to the wall so you won't fall off or because the room is so small. the ancient doors reminds me of the comunist east. the windows hardly open and they are also as old as the room is. the view is 3 1/2 walls and nothing else. the windows were not washed since the falling of the Berlin wall seams like. the furniture is falling apart, so i was afraid to use it. there was a water cooker and some coffe and milk, but the cooker was never cleaned inside i guess. and the 2 cups on the table you can still see the rest of the previous lipstick or coffe in it. the tv was small and dark, maybe because the dust is everywhere or because of the smoke before the smokink law. anyway, the only 5 chanels it's enough if you manage to switch on, because the remote control was broken and taped with tape so it bearly hold togeter. we got no shampoo, no shower gel, just 2 small pieces of soap of the lowest quality possible. we asked for shampoo, they dont have it. The bathroom was very small, you bearly manage to sit on the toilet seat because the sink it's right onto it. and the shower curtain is old and almost rotten. you can also see rust on the floor and door. well that was the room.

The included breakfast it's no more then english breakfast wich is served along with a very small glass of orange juice and 4 toast for two . try and ask for more. the RUDE personell working there might give you more, but not be pleased that you asked for more. you can get coffer but only if you are there in time, half an hour before closing they stop cooking coffe so you might not get one. the cereals are on a table and nothing else. you get butter and the same 3 kinds of jam every day. i want to repeat myself so you can get the picture: The personell working in the breakfast room are RUDE! they don't smile, bearly say good morning or speak properly english, they get almost angry if you ask for something more or else to variate. They start cleaning the tables and remove the plates while you are still eating or holding your toast. maybe because right away they start cleaning the room and running to the next hotel? cleaning the room: you are asked to leave the room so they cand clean, they DON'T came again later. and about cleanig: they just fill for coffe and milk and arrange the bed. they dont change the sheets every day. we got new sheets because i insisted after 3 night.

The ONLY positive thing was the all-right-one-smile personell at the reception. but no, they didn't have a map of the city and one evening at 9 pm we had to wait 10 min outside because it was closed. and this is a 24 hours reception hotel.

All in all: expensive, dirty, rude stuff, no internet, not so great area and not good breakfast!

I reserved a double room through an agent called Terry! He said that our room is in Belmont ,when i asked about Astoria he said he has nothing to do with it ,though i found that belmont & Astoria are the same chain . to start reservation Mr. Jerry deducted 35 pounds of my credit card as a deposit!!!!!!!!!!!!

I went to check the hotel ,ifound that our reservation was in Astoria Not in Belmont contradicting what mr.Jerry said. We did not like the room as it was too small ,the bathroom was tooooooooooooo small ,so we informed the receptionist to cancel our reservation{he never did} .$8 hours before checking in we sent an email to the hotel & to Mr. Jerry to confirm cancellation.

STRANGE ENOUGH : the hotel denied receiving the mail ,& we found out that they deducted 59 pounds from our credit card claiming that we did not show up nor did we cancel!!!!!!!!!!!

The agent denied taking the 35 pounds for himself &said the hotel got them!!!!!!!!the hotel said it is Jerry who got the 35 pounds

It ended up that we lost 94 pounds between unprofessional sneaky people.It was a very bad experience & an unfair way to snatch such amount of money for nothing!!!!!!!!!!!!!!1I have my mails to verify the incident