Excelsior Hotel

Some staff were excellent (eg the guy who fixed my wi-fi connection), but others could barely speak English. The wi-fi, even when connected, was very slow - almost too slow to be usable. Bed was comfortable and bathroom clean. But the milk at breakfast was off and the breakfast staff spoke very little English.

Dear Guest

Our hotel has 3 quin rooms and are allocated on arrival at the hotel. We know rooms that sleep five 5 people are very hard to come by and normally families of this size have to book between 2 - 3 rooms to accomodate everyone . So we think we are making families of 5 happy by providing this service as a much more afforadable and convenient option.

We have tried hard to make all our rooms unique as the building and size of the property dictate . Our quin rooms all vary in size and located throughout our building . However they all look similair and well appointed

The room you stayed in : Has a 32 " plamsa tv, 32 Frieview channels, Free WifFi access in the room , private shower and toilet which are separated areas, a Kitchenette , 2 double bed and a single bed . All located on the ground floor for easy access . All for £150 per night which is extremely reasonable for £30 per person per night in central London including VAT and breakfast.

We did our best to make you happy but at that stage i think your mind was made up .

This is the first ever time someone has not liked this room ( Room 62) . All of our previous guests have commented on how lovely the room was . I do believe myself that the room is one of the best in the area and in our rate category .

As a hotel owner/manager its always hard to make absolutely everyone happy. We do try our best to keep these numbers high. We listen to our guests comments and are always trying to improve the hotel. In this case in particular I feel we have really tried to make you happy . I dont feel the pictures you have taken reflect the room properly at all. I will be encouraging all guests who stay in this room to leave us feedback on the room as I am sure from past performance that the comments will be positive.

Relating to your views regarding the multiplug situation,this was a temporary problem which has now been rectified .

Many thanks

Patrick

it was a great experience to stay at Excelsior Hotel, london.

The tideness and the room service are facilating.

It was a outstanding holiday with the colleagues and the perfect choice of the perfect hotel.

It has fullfilled our expectation in modernisation.