Charlotte Street Hotel

Definitely the nicest boutique hotel in London in one of the nicest neighborhoods. A 3 minute walk to the clubs of Soho and with Regents Park just to the North you can play Jane Austin al the time!

I have to say I was completely blown away by this place - admittedly this may partly be due to the fact that I was whisked off here as a surprise for my 30th birthday - but nonetheless the level of service and personal attention was brilliant. We were given a guided tour of the lounge and library area downstairs (love the Honesty Bar!), and then showed to our room where we were brought glasses of complementary champagne. Nice touch. The chap showing us around was friendly, courteous and knowledgeable - pretty much faultless service.

At the risk of rambling on: beautiful room, well kitted out (good hairdryer, plenty of toiletries, robes, massive towels, tv+dvd player, umbrella in case you forgot yours!), delicious cooked breakfast brought to our room, very good air-con, fantastic shower (plus neat steam-proof mirror)...... and the room was so QUIET, which was amazing as Charlotte Street is hardly a sleepy part of town. For those of you not familiar with London, the location of this hotel could hardly be better: it's walking distance from Oxford Street shops, and there are loads of bars and restaurants right outside the hotel; plus there is a tube station just around the corner.

I can't comment on price/value as obviously this stay was a surprise for me - but if you're after something a bit special, then this is your spot.

Just returned from Charlotte Street hotel for my birthday weekend and am very disappointed. It is part of the same group at The Haymarket, and bears no comparison. We stayed at The Haymarket last year and it was just perfect, staff, service, rooms - everything was 100%. Charlotte Street is lacking - at least for the price.

Our room was small, view of some ugly air conditioning units outside, no seperate shower, no tea and coffee making tray - altogether not what we were expecting. The lady on reception asked me if the room was ok - I told her how I was feeling, and then they proceeded to do nothing about it!! WHY ASK???? A small gesture of a bottle of wine in the room - something that would only cost them a fiver - but would have made me feel less disgruntled - that was all it would have taken.

The breakfast - for £19.50 was grim. I had poached eggs and the plate was swimming in water - resulting in wet soggy bread - yuk! We ordered a paper and got the wrong one, and the second breakfast - in the room this time - was cold and totally inedible.

This is not a Travel Lodge for goodness sake - so not what you expect for £225.00 per night.

If you're going to book a london Hotel give this one a miss and try The Haymarket - you won't be disappointed!