Chester Hotel Victoria

This hotel was horrible! The man (or men as there was several of them) that worked/owned the hotel were rude and mean, they all spoke to each other in a different language while you were in the same room and it was very unnerving.

I came with my young sister to go to the New Moon UK fan event that we had won tickets too and this hotel ruined the night for us. We were even too scared to return there after the event!

On arriving we were told our hotel room was not ready, this is when the guy in the smelly dark basement room (his office) told us he would order a taxi for us, we then waited for our taxi outside and after 20 mins a normal car pulled up and said he would be picking us up! But before he drove off he ran inside and talked to the owner of the hotel, it turned out it was his friend! We were quoted £9 by a black cab for this journey, but when we arrived at the event the driver turned around and asked for £25!! Con-Artist!!

The room we stayed in was a double en-suite and it was what I would describe as a poo hole, the toilet leaked, there was cracks in the wall, it smelled and had a filthy carpet! The owner also thought it would be a good idea to hoover outside our room at 7.00 in the morning (lucky we had got up a hour before to get the heck out of there asap).

the owner then grunted what sounded like a goodbye and we hurried away from the worst hotel Ive ever stayed in. London and fan event was great, but the Chester Hotel was the work of the devil.

My mother stayed in this hotel when she came to visit me in London. It's close to my flat, it was a last minute booking and unfortunately we picked this money-saving piece of garbage. There was heavy rain the day before and because of this my mother was put into a room with lights hanging from long wires from the cieling. We were told this would be fixed that night....two days later.....they had not fixed it and the hotel toilet, across from my mothers room, was taped off and the strong smell of sewage had leaked into her room. They finally moved her. She was also given a hair dryer that broke immediately after using once. This can't really be considered a hotel because it's more like a bed and breakfast without any breakfast. It's a renovated house that's old, smelly, and dark. The rooms are small, the staff (for the most part) are rude, and there are no positives at all, besides the location. When I say rude staff it is due to the receptionist (older man) who glared at us for five minutes without speaking after we had asked a question about our room..we then just left the office feeling intimidated and angry. And when writing a complaint to the hotel and the booking agency we used the hotel responsed in a horribly rude way, not taking responsibility for ANYTHING, and blaming my mother for being difficult. So, let me ask you this. If you came to holiday in London and was given a room without main lights, dangling wires, a smelly bathroom across from you, and rude employees would you want your money back??? would you be upset?? Because I think that would be a pretty standard reaction.....

I recently went to Chester Hotel in London and I was extremely worried about all the bad reviews it was getting by other people. However, when me and my cousin arrived, we were greeted nicely by the staff and shown to our room. When we got to the room, it was colourfully furnished and the beds were comfortable. The ensuite bathroom was a bit small but I didn't complain. It was perfect for our 3 days. I was a bit dissappointed that there was no breakfast in the morning, and if there was, we were not told were it was in the building. But all in all, it was a pleasent experience and it was nicely situated in Victoria. Nice for a few days away with a few friends.