Eden Plaza Hotel

It was a bad stay start to finish. The staff are not friendly at all. The rooms were filthy, the sink does not drain, the beds were uncomfortable .

When we tried to check out because of the filth they were very rude and charged us 3 nights cancellation fees although such a policy was not stated anywhere. Not only that although we paid the 3 nights cancellation fees in cash and when we got home we realized that they charged us twice!! once the cash we paid and the other on the credit card!!

I would defiantly not recommend this hotel to friend or even an enemy!!

This place is a negative 5-star! I was shocked how dirty it was.

With such a low rate, I was not shocked when I saw cracks on the walls, stains on the carpet and bed, broken lamps... However, I could not stand a filthy bathroom. When I checked in, the toilet was not flushed and that means the toilet had not been cleaned since the last guest checked out. The next day the bathroom was again not properly cleaned. I was totally grossed out by this place.

I often stayed at low-end hotels and in most cases, the price justified the quality. However, I feel that I overpaid at Eden Plaza Hotel. I have never stayed at a place so disgusting as Edan Plaza Hotel.

My husband and I stayed here on Saturday 3rd October. We arrived in the morning before check-in was possible so we left our bags in the luggage room. The receptionist wasn't exactly full of smiles and nor was he very helpful. The entrance hall was basic but it seemed ok.

We returned later to check in to our room and were given our room key for a room on the lower ground floor. When we got to the room, we found that it had not been made up and the bed had the covers off and the wet towels from the previous guests were on the floor. So we alerted the receptionist staff of this and they gave us the key to an alternative room on the second floor. We walked in and were disgusted....the bed was a small double and there was barely enough room to walk around it. The walls were damp and the room stank as a result. The walls were not painted and had dirty marks all over them, there was a hole in the plaster board on one side of the room, the bathroom was disgusting - mold on the tiles, grotty taps - absolutely apalling. It was too late for us to find anywhere else as we were due out for a birthday meal with friends. We stayed out as long as possible so as to avoid spending any more time than was absolutely necessary there.

Breakfast the next day was also a joke. The rate we had paid included breakfast but they didn't have us down for breakfast the next day and tried to charge us an extra £6 each for it. Luckily, I still had my confirmation of booking with me so I showed them that....although there wasn't much point. There was hardly any choice for breakfast....some stale cereals or toast, tea or coffee and seriously watered down fruit juice.