Guilford House

We've been staying in this hotel for four nights. Our expectations weren't too high, but not even basic service was provided. We would definitely NOT recommend this hotel to anyone... you're better off sleeping on a bench somewhere in the park.

- bath was very small, couldn't imagine having someone bigger in there. It was actually not even a real bath, just a caravan toilet. There was no holder for the shower and on the last day the water was boiling hot, no cold water...

- [--] HAIR of at least 50 other guests are still gathered in the sink... terrible...

- floor was NEVER hovered

- room service was ridiculous, the only thing which had been done is emptying garbage and bedding. We were out of toilet paper, even AFTER room service it had NOT been filled up. When we asked for toilet paper they were quite rude telling us it was late and we couldn't expect any service at that time of day, which was very ironically not necessary if they had done proper room service!

- we had cockroaches in the bed! yes, [--] cockroaches

- you could hear everything outside even with closed windows and they were not airtight either

- towels had never been changed one single time...

- it says free wifi but we had to pay and it didn't even work from the room...

- breakfast was very poor and the room smelled dirty

- check out time was 11am, but they already wanted to start room service at 10am and annoyed us with telephone rings and knocking BEFORE 11am... still can't believe this, the staff was quite rude

Again, I would not recommend this obnoxious hotel to anyone, do yourself a great favour and GO SOMEWHERE ELSE!

Well, having read the reviews I was expecting an awful lot worse! The person I booked with was very helpful. He gave us a discount and was very pleasant on the phone when I advised we would be checking in late. On arrival we checked in very quickly, he booked us a taxi for our early morning start and told us where to leave our bags for the day until we needed to come and pick them up.

The room was a triple. Clean and perfectly fine. Larger than I expected, though agree the bathroom is a little small. There was a TV and tea making facilities. Everything was clean.

My only criticism is the bed covers - if the room had been cold, it would not have been enough to keep us warm. As it was, despite below freezing temperatures outside, the room was surprisingly warm.

We didn't have breakfast, so cannot comment on that.

Overall the hotel is a cheap and cheerful place to lay your head for a night. The price indicates that it's not going to be luxury, it's not going to be the most comfortable room you've ever slept in, etc, but we needed somewhere near Covent Garden and this was a perfectly reasonable hotel in a good location. I have stayed in much worse budget accommodation in London!!

We booked one night for a special function nearby and passed the web address on to a colleague, which was the most embarrassing point. The room was small (which I expected for the price) but was filthy (which I certainly didn't expect). Coffee cups in the room were unwashed with dried out coffee in the bottom. The wash basin was dirty. The bed seemed clean enough but was uncomfortable with single big, hard pillows (all or nothing). The staff were unfriendly, most didn't speak English, and breakfast was minimal. One table had milk served which had gone off. All in all, the expectation of a budget room with reasonable service didn't even come close.