Hart House

We were at Hart House Hotel for 5 nights in sep/09. The hotel is in a really good location, next to Baker Street, with a lot of restaurants and a nice pub nearby: The Globe.

The room is huge and very clean. You will find a really confortable bed after a long day of sightseeing.

The breakfast is good. They offer orange juice, coffee, tea, some toasts with butter, and a choice of something from the menu: bacon, sausages, eggs (scrambled, boiled...). It was good, but after 5 mornings we could have something different!

Internet is not free, but really cheap, 5 pounds during your stay.

The staff is just ok... when we asked Dana from the reception desk about directions, she actually said us to go look on google maps!!!

In response to this review - As a business in the hospitality industry, we are really disappointed with this review, but realize this is purely only one customer’s opinion. You only need to look at the majority of our reviews, which are positive, to realize how inaccurate this is.

These guests reserved a twin bedded room in June for a 2-night stay in September, nearly 3 months in advance. At the time of making the reservation they did not ask for a low or a back room. Two days before they were due to arrive they emailed us to then ask for a low / back room. We emailed them back by return to explain that the room we had allocated them was on the second floor (2 up from street level) and at the front of the hotel. Due to the late request and other reservations we were not able to offer any other options to which they said it would be fine. If only they had mentioned the low / back room when they made the reservations in June we would have been more then happy and able to have given them what they wanted.

We are a small family run old Victorian Town House, B & B that prides itself, on it’s customer service and hospitality. For London standards, our bedrooms and bathrooms are spacious, bright and are constantly being upgraded to maintain our high standard. We don’t have a porter or concierge, but are always happy to help with luggage and tourist information, if required.

We have won numerous travel industry awards for our cleanliness and service. We are regularly inspected by the AA, English Tourist Board and The Michelin Guide and always meet their high standards, hence our 4 Star rating for Guest / B & B accommodation.

We feel we offer great accommodation, which is exceptionally clean, in a great location, at an affordable price.

Mr. Andrew Bowden

Owner / Manager

Hart House is a cross between a B&B and small hotel. We got heir details from a AA Motoring B&B book. The hotel is in a great location a 5 minute walk to terrific Oxford St and surrounds. We found the room very comfortable but a bit cozy considering we had 4 of us in the room but clean and comfortable. The breakfast is great with the ladies cooking your breakkfast fresh as you order it.

No complaint other than the fact that it fairly pricey but thats London.