Holiday Inn London Mayfair

First off, I'm American. So shoot me, but I expect customer service.

I stayed in this hotel for 1 night before coming back to the States. I booked a bus ticket online to take me to the Airport very early the next day. I came down to the lobby to get it printed because I had to have the bus ticket in hand. By the way, 15 quid for 24 hours of internet.

I got stonewalled by the front desk staff.

In no way were they willing to help me out in getting this printed off, even though there were computers and printers right at the front desk. Completely ridiculous, they were going to make my trip to the airport at 6:30 the next morning completely miserable because they weren't willing to print off 2 pieces of paper for me.

The front desk agent told me I should have thought about printing my tickets off earlier in the day at the internet cafe down the street, and that I was late! Also, that this is London and nothing is free so she didn't understand why I was expecting this from her. Maybe I was unreasonably American, but in the hospitality business, you are supposed to be hospitable. That means doing everything you can to help your guests.

By the way 4 drinks at the bar, 27 quid. Ouch!

I stayed here for 1 saturday night for a friend's hen night. We were in an excellent location close to the Ritz where we had afternoon tea, it was within walking distance. It was also an excellent location for London's shopping, close to Bond st and Oxford st and also Trafalgar Square. There are many bars and restaurants nearby too and the hotel was only 10 minutes from St Pancras station too.

The hotel room was perfect for what we needed, there were 3 of us sharing a room and it was quite spacious, plenty of wardrobe and storage space. A decent shower and also tea and coffee making facilities. The bed was extremely comfortable too with nice feather pillows.

The breakfast was great too, full English was available as well as cereals and fruits too. There is also a small bar in the hotel and drinks were a reasonable price. All in all it was worth the price for one night.

Me and my mates stayed here for a weekend in early September. The hotel has seven floors. One of the two lifts was out of order, and the stairs were absolutely not to be used unless in case of fire. So there was quite some waiting in line for the lift. According to a sign on the wall in the reception, the daily rate for a twin bedroom is L459 (!) - breakfast not included. For that price one could think this was the Ritz or the Dorchester. It's far from it. Rooms are quite big, though, with two double beds. So you can in fact put a family of four in one room, If you want to stay here, look for an internet deal. In weekends you can get the price down to about L160 per room/night, and you can easily stay two persons in one room. Bathroom old fashioned and narrow. Taking a shower means standing in the bathtub with a shower curtain along it. If you want breakfast, you either sign your name and room number in the hotel's restaurant, and pay L10 for an absolutely average English breakfast - or you can buy breakfast vouchers at the reception and pay L5 for the same. What kind of system is that? Consierge and reception staff were nice, the people behind the bar were not. All in all a very average hotel You can find better for a more reasonable price.