Crowne Plaza London Kensington

I stayed in this hotel on Friday 20th November, with 4 other friends. I had booked this hotel via the hotels website and got a very good price of £55 per person.

The hotel is in fanastic location for the West End and we were able to get tubes and taxis very easily.

The reception area is very modern as were the rooms we stayed in. The rooms were spacious with 2 double beds in each.

The only tiny complaint I would have was around the residents bar, the bar manager in the bar was dressed in a suit which obviously did not fit him and had also seen better days. Also they added a 12.5% service charge onto the bill, which I did find a bit steep.

Would not hesitate to recommend this hotel.

A lovely modern, clean hotel with good room size and friendly helpful staff. We booked on their website and got a room only rate of £135 incl taxes. It is on the picadilly line great for heathrow and moments from the underground door. I will certainly return.

We stayed during the half term holiday, from Wednesday to Saturday. We chose this hotel because we had stayed there a couple of years ago and they had given us a room for 5. The hotel has undergone an extensive renovation including rebranding, it was formerly called the Holiday Inn. The entrance and foyer of the hotel is well laid out if small. We had forgotten to bring a copy of our reservation and only had the confimation number with us. The staff weren't prepared to believe us that we had booked a room for 5 (2 double beds and a rollaway bed) on the ichotelgroup website so check in was less than friendly. They asked us if we knew the name of the person we had booked with! Not something anyone is likely to remember after a few months and should have been easy for them to find out. As we had arrived too early to check in, we said we would phone them in a couple of hours to find out if they had checked with their reservation service as to whether we were indeed booked into a room for 5! We left our luggage with the concierge and left for sightseeing. We called at 2pm and they assured us that we had indeed booked as we had said and that our room was ready. On returning to the hotel, we got our bags from the concierge (couldn't they have done this earlier without us?) and went to our room. It was a little small for 5 but we didn't complain as it's rare to find a hotel which will do this. The following morning we discovered that the bathroom didn't have an extractor for steam and that the windows in the bedroom were sealed shut. The air conditioning system didn't seem to work either. The water was streaming down the window and pooling on the sill. We rang reception to ask for the key to window but they told us there were none. Having mentioned that 2 of our children were asthmatic, they immediately suggested we move rooms to one with a balcony so we could open the doors. They asked us to have our bags packed and leave them in the room and they would move them within a couple of hours. On our return the bags were indeed moved to a bigger and much better room. Why couldn't we have had this room from the beginning? It was much more suitable for the 3 beds and 5 guests. Air conditioning worked very effectively and the french doors opened over the gardens which was very pleasant. Important note: if you are a smoker, beware they charge £150 if they find any guest has smoked in their room even with the window open! Had I wandered into a boarding school or what? In all I would stay there again for the simple reason that they gave us one room which is quite a saving when you have 5 in family. £500 plus for room only for 3 nights is quite enough to pay, thank you. Nothing special about this hotel, very few channels on the TV, internet access in the room is £8 but is free in the foyer with a colour printer for guests' use. Staff were generally very friendly especially the concierge staff.