Mabledon Court Hotel

what an awful experience. we booked for two nights and checked out after the first. (we have been to many hotels and never have we even thought about checking out).If we could have found somewhere else that night we would not have stayed the one night in that awful hotel. it was extremely small and smelly, the bathroom was disguisting. My son had a shower and the drain could not cope with the water, it flooded the bathroom.

I could not even bring myself to have a shower. i moved a bin to find a tampon, this indicated that the room had not even been cleaned. the cleanliness of the hotel was below average. it advertised on line a garden view, what a joke, the garden view was a yard which had been neglected with half a dozen mattresses stored there collecting alsorts of bacteria. We could not even bring ourselves to have breakfast. Also the health and safety aspect was poor as the kettle was resting on a shelf with the cable dangling. This hotel should certainly not have 3 *

There are some poor reviews of this hotel on the site and I was really worried as having booked before I checked (I know!) I was quite concerned. I must speak as I found however and the room was clean and had all that I needed for the one night stop. Yes they are small and clearly in need of some upgrading - but for what you pay the central london location was fine. The nearest alternative was £40 more and I searched all the chains and the "better hotels" in the area. This was small, secure and clean (perhaps my friend and I were lucky in the rooms we got but there was no mould or mildew and certainly the sheets and towels were exemplary. Staff were polite and very helpful, Breakfast while not a buffet (therefore not abundant portions) was more than adequate, egg, beans, sausage, bacon, tomato and fried bread is enough for anyone surely with a huge pot of tea and lots of hot toast - I challenge you to get hot toast in the bigger chains! All the cereals/ fruit and continental stuff was there too.

Definitely not the Ritz but if I needed to I would stay there again for a one night stop, it is just somewhere to hang your hat and rest your head, it need be, and is, nothing more.

Unfortunately I got charged for nothing!! I sent an online availability request for six nights and gave my credit card number. I never heard back from the hotel, despite the fact that I gave them two email addresses. I wrote an email to them the following day as a reminder and I know they read it because I have the read receipt. Again no answer. I was in a hurry to get a hotel reservation therefore I booked elsewhere. They dared to charge me for one night when they never dared to reply. I sent another email asking to refund me, needless to say I got zero answer. I called them up and the most rude and unpleasant man answered me saying that they have an automatic software that sends email. I THINK THEY THEY ARE JUST ROUTINELY ROB TOURISTS ON ONLINE RESERVATIONS. TOO LATE I SAW ANOTHER COMPLAINT LIKE MINE ONLY AFTERWARDS!!